Store Manager - PH

The Store Manager is in charge of overseeing daily store operations & ensuring store metrics are above platform targets. They also work closely with the brand team in order to meet the needs & achieve the goals of the brand. The store manager should be a team leader, organized, and detail oriented. 

Responsibilities:

  • Overseeing daily store operations and performance 

  • Guiding the CSEAs on the following: Store metrics – chat response time & rate, ratings & reviews. 

    Store decoration 

    Promotion setup 

    Product listing/performance 

    Content management 

    Customer service — addressing customer concerns 

  • Working with the Brand Managers & Brand Teams in campaign planning 

  • Supporting the Brand Managers in executing campaigns 

  • Developing plans & strategies to maintain good store metrics 

Requirements:

  • Bachelor’s Degree 

  • Minimum 2yrs of experience in eCommerce 

  • Knowledge in Seller Center 

  • Attention to detail  

  • Database management  

  • Advance Excel skills  

  • Able to work independently 

  • Strong data analysis and reporting skills